Shipping Policy

Thank you for shopping with Nailagance. Please read our shipping policy before placing your order.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays. During busy periods, new launches, promotions, or holidays, processing times may take slightly longer.

Shipping Within Australia

We currently ship orders within Australia.

Estimated delivery time after dispatch:

Australia: 3–10 business days

Delivery times are estimates only and may vary depending on the postal carrier, location, public holidays, weather, or other delays outside of our control.

Shipping Cost

Shipping costs are calculated and shown at checkout before payment.

Any free shipping promotions, if available, will be clearly shown at checkout.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information if tracking is available for your selected shipping method.

Please allow up to 24–48 hours for tracking updates to appear after dispatch.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Nailagance is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an address mistake, please contact us as soon as possible at naillagance@gmail.com

If the order has already been shipped, we may not be able to change the address.

Lost, Delayed, or Missing Packages

Once an order has been handed to the shipping carrier, delivery times and delays are outside of our control.

If your package is delayed or appears missing, please contact the shipping carrier using your tracking number. You can also contact us at naillagance@gmail.com, and we will do our best to help.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at naillagance@gmail.com with:

• Your order number
• Photos of the item
• Photos of the packaging

We will review the issue and help resolve it as soon as possible.

Contact

For any shipping questions, please contact us at:

Nailagance
Email: naillagance@gmail.com
Location: Australia
Response time: 1–2 business days